Complacency a common misunderstood enemy

"Complacency" in the context of workplace safety. The speaker argues that complacency is not merely a matter of excessive confidence, but rather a state of diminished awareness that results from repeated actions becoming habitual. This unconscious state, the speaker argues, is caused by the brain's efficiency in creating neural pathways that require less effort for repetitive actions. To combat this, the speaker proposes a framework for identifying and mitigating complacency based on the frequency of tasks and the potential for hazards. The video concludes with a practical example of applying this framework to everyday tasks like brushing teeth, as well as to industrial settings.